In short
- The Free plan costs nothing and has no time limit.
- You can cancel a paid plan at any time. You keep paid features until the end of the period you have already paid for.
- Duplicate or failed-but-charged payments are always refunded in full.
Cancelling a paid plan
An admin can cancel the workspace's paid plan from the Plan screen in the app, or by emailing sales@myteamtrack.com with the workspace's Account ID. After cancellation the plan will not renew, and the workspace moves to the Free plan at the end of the current billing period.
If the workspace has more people or storage than the Free plan allows, some actions may be paused until usage is within the Free limits.
Refunds
- Monthly plans: payments are not refundable for a billing month that has started.
- Yearly plans: you can request a full refund within 7 days of the first yearly payment. After that, yearly payments are not refundable for the remaining months.
- Duplicate or incorrect charges: refunded in full once confirmed.
- Service problems: if a serious problem on our side stops you using TeamTrack, contact us and we will review a partial refund or credit fairly.
How refunds are paid
Email sales@myteamtrack.com with your Account ID, the payment date and the Razorpay payment ID (from your receipt). We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 business days, depending on your bank or UPI provider.
Delivery of the service
TeamTrack is a digital service. Nothing is shipped. Paid features are activated in your workspace as soon as payment succeeds. If they are not active within 30 minutes, write to us with your payment ID.
Contact
[Company legal name], [Registered office address]
Email: sales@myteamtrack.com